Help Center

FAQ

Shipping and Tracking

Do you ship to my country and how much does it cost?

How long does the shipping take?

Where can I track my order?

My tracking doesn't work, what can we do?

What does the status of tracking "failed delivery attempt" mean?

Why did I receive only a part of my order?

Refunds and Exchanges

I want to cancel my order, what can I do?

Can I return items bought on sale?

I received an incomplete order, what to do?

I received the order, but it came damaged!

The tracking says "delivered" but I never received my order, what should I do?

Other Inquiries

I can't/forgot to apply my discount code.

Can I get a discount if I place a big order?

Product is out of stock, when will it be back?

I sent you an inquiry via Facebook but no one responded.

How can I get in touch with you?

Who pays the custom tax/duties?


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